Hello, respectful official staff, I'm glad to hear from you patiently. Some of your replies are as follows:
1. I have tried to update Win10 to 1903, VM to the latest version 15.5. As you said, 15.5 may have solved this error. The previous "DX11Shimops: 4962" bullet window did not appear again, but the new and more serious problem came. The crash may occur several hours or a day before. In 15.5 version, game pictures will appear one after another in less than 20 minutes. The difference this time is that instead of "DX11Shimops: 4962" bullet window error, it keeps the card dead, which is the most impressive difference I've made in trying different VM versions.
2. My image card model is: Nvidia RTX 20606G
3. I can't disable 3D acceleration, otherwise the game application can't enter at all. I need to use the 3D acceleration function, otherwise it's meaningless.
4. With regard to error-reporting logs, due to my negligence and ignorance, the system and VM clones have been re-installed many times, which may cause the logs to be overwritten and disappeared. I need to re-simulate such problems, and upload the logs to the FTP server after generating the logs.
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Finally, it is worth mentioning that I have now forcibly installed the win7x64 physical machine on the AMD_3 CPU + X470 motherboard (you know the new product officially no longer supports win7) and then the VM continues to use the old version of V10. Magical things happen. Previous errors have not occurred, windows have not been blocked, has been tested for two days, the first day in the evening when the host automatically restarted. What happened once or again? Maybe I'm not sure why some of the physical drivers are not fully installed or incompatible. I'm not sure that there has been any error or crash since the test was run again. (I'm sure that the current situation is different from any previous attempt, and it feels like it's going to be successful.) But I'll keep watching, and I'll keep feeding back the official results. Thank you very much!